Return & Refund Policy

RETURN & REFUND POLICY

Last updated: July 2026

  1. SCOPE

This Return & Refund Policy applies to purchases made through the official BOMBERG online store.

It does not affect any mandatory consumer rights or legal guarantees applicable in the customer’s country of residence.

  1. RETURN PERIOD

Customers may request a return within 15 calendar days from the date on which the order was delivered.

The return request must be submitted by email to:

eshop@bomberg.ch

The request should include:

  • The customer’s full name
  • The BOMBERG order number
  • The product to be returned
  • The reason for the return, where available
  • Photographs or videos if the item is damaged, defective or incorrect

No reason is required for a standard return submitted within the applicable return period.

  1. RETURN AUTHORIZATION

Products must not be returned without prior authorization from BOMBERG.

Once the return request has been reviewed and approved, BOMBERG will provide the customer with the necessary return instructions and, where applicable, prepaid UPS or FedEx return documents.

The return authorization applies only to the product and order specified in the return request.

  1. RETURN PROCEDURE

Once the return documents have been received, the customer must:

  • Print all documents supplied by BOMBERG
  • Place the product back in its original packaging
  • Include all accessories, straps, links, documents, warranty materials and promotional items
  • Protect the parcel adequately for international transport
  • Attach the return label securely to the outside of the parcel
  • Contact the designated carrier to arrange a pickup, or deliver the parcel to an approved carrier location
  • Provide any customs documents to the carrier where required
  • Retain the return receipt and tracking number until the refund has been completed

The parcel should be handed over to the carrier within 14 calendar days after the return request has been accepted.

  1. USE OF THE PROVIDED RETURN LABEL

Customers must use the return documents and carrier service provided or approved by BOMBERG.

Where BOMBERG provides a prepaid return label, the customer will not be required to pay the carrier directly, unless otherwise stated before the return is arranged.

If the customer chooses to use another carrier or shipping method without BOMBERG’s prior written approval:

  • The associated costs will not be reimbursed
  • The customer remains responsible for the parcel until it is received by BOMBERG
  • BOMBERG cannot be held responsible for loss, delay, damage or customs issues affecting the unauthorized shipment
  1. CONDITION OF RETURNED PRODUCTS

To qualify for a full refund, the returned product must be:

  • New and unworn
  • Free from scratches, marks, odors or signs of use
  • Unaltered and undamaged
  • Complete with its original box and packaging
  • Returned with all original accessories and documents
  • Returned with all straps, bracelet links, tools and protective materials
  • Returned with any complimentary gift or promotional item supplied with the order

The watch may be carefully inspected in the same way it could reasonably be inspected in a physical retail environment.

Wearing the watch for an extended period, removing protective films, resizing a bracelet, changing straps, damaging packaging or otherwise handling the product beyond what is reasonably necessary to inspect it may result in a reduction of the refund, where permitted by applicable law.

  1. PACKAGING REQUIREMENTS

The customer is responsible for ensuring that the product is adequately protected for return transportation.

The original product box must not be used as the external shipping box unless it is placed inside appropriate protective packaging.

BOMBERG may refuse a full refund or apply a reasonable deduction where damage results from inadequate packaging by the customer, subject to applicable law.

  1. RETURN TRANSIT

The customer must keep the carrier receipt and tracking information until the return has been received and processed.

Where the customer uses the prepaid carrier service supplied by BOMBERG, BOMBERG will assist with any carrier investigation once the parcel has been accepted and scanned into the carrier’s network.

The customer remains responsible for handing over the correct parcel, with the correct contents and documents, to the carrier.

  1. RETURN INSPECTION

All returned products are inspected by the BOMBERG team upon arrival.

The inspection normally takes approximately 2 to 3 business days, although additional time may be required during sales campaigns, public holidays or periods of high return volume.

The inspection may include verification of:

  • The product reference and serial number
  • The physical condition of the watch
  • Signs of wear or damage
  • The condition of the case, crystal, crown, pushers, bracelet and strap
  • The presence of all original accessories
  • The completeness of the packaging and documents
  • Any bracelet resizing or product alteration
  • Any missing promotional item or gift

A refund will only be approved after the inspection has been completed.

  1. DIMINISHED VALUE

Customers are responsible for any reduction in the product’s value resulting from handling beyond what is reasonably necessary to establish its nature, characteristics and operation.

Where permitted by applicable law, BOMBERG may deduct an amount reflecting the diminished value of the returned product.

This may apply where the product:

  • Shows signs of wear
  • Has been scratched or damaged
  • Has had its protective films removed
  • Has been resized or altered
  • Is incomplete
  • Has damaged or missing packaging
  • Is missing bracelet links, straps, tools, documents or accessories
  • Can no longer be sold as new

BOMBERG will provide an explanation if a deduction is applied.

  1. REFUND AMOUNT

For an eligible return, BOMBERG will refund the amount paid for the returned product, subject to any permitted deduction for diminished value, missing items or damage.

Where required by applicable consumer law, the refund will also include the cost of the least expensive standard delivery method offered at the time of purchase.

If the customer selected a more expensive express or priority shipping option, any amount exceeding the cost of the standard delivery method is non-refundable, except where:

  • The return results from an error by BOMBERG
  • The product was defective or damaged upon delivery
  • The wrong product was supplied
  • Applicable law requires otherwise
  1. DUTIES, TAXES AND CUSTOMS CHARGES

Import duties, VAT, sales taxes and other governmental charges may be calculated and collected during checkout.

These amounts are not retained by BOMBERG as profit. They may be paid or remitted to customs authorities, tax authorities or customs-clearance service providers.

The treatment of duties and taxes following a return depends on:

  • The destination country
  • The applicable customs regulations
  • Whether the amounts have already been remitted
  • Whether the amounts can be recovered from the relevant authority
  • The checkout and customs arrangement used for the original shipment
  • Mandatory consumer law

Where duties and taxes are recoverable by BOMBERG, or where a full landed-cost refund has been expressly confirmed to the customer, the recoverable amount will be refunded.

Governmental charges that cannot be recovered by BOMBERG may be excluded from the refund, except where applicable law requires otherwise.

Customers must not independently return an international order without using BOMBERG’s return documents, as incorrect customs procedures may prevent duties and taxes from being recovered.

  1. RETURN SHIPPING COSTS

Where BOMBERG provides a prepaid return label as part of its commercial return service, the customer will not be charged directly for the authorized return transportation.

BOMBERG reserves the right, where permitted by applicable law, to deduct additional costs caused by:

  • Failure to use the provided return documents
  • Incorrect customs declarations
  • Incomplete customer information
  • Missed carrier pickups
  • Unauthorized carrier services
  • Improper packaging
  • Return of an ineligible product
  • Refusal or abandonment of the parcel
  • Storage or customs charges resulting from the customer’s actions

Where the product is defective, damaged upon delivery or incorrectly supplied, BOMBERG will bear the reasonable authorized return costs.

  1. REFUND PROCESSING TIME

Once the return has been received, inspected and approved, BOMBERG will initiate the refund as quickly as possible.

Refunds are generally processed within 2 to 3 business days following approval.

Where mandatory law applies, the refund will be processed within the legally required timeframe. BOMBERG may withhold the refund until the returned goods have been received or the customer has provided valid evidence that the goods were returned, whichever occurs first.

  1. ORIGINAL PAYMENT METHOD

Refunds are issued exclusively to the original payment method used for the purchase.

BOMBERG cannot redirect a refund to:

  • A different payment card
  • A different bank account
  • Another person
  • Another PayPal account
  • Cash
  • An alternative payment method

Once the refund has been processed by BOMBERG, the customer’s bank, card issuer or payment provider may require several additional business days to credit the amount to the customer’s account.

  1. CURRENCY AND EXCHANGE RATES

Refunds are processed in the original transaction currency whenever technically possible.

BOMBERG is not responsible for differences caused by:

  • Currency exchange-rate fluctuations
  • Bank conversion rates
  • Foreign transaction charges
  • Payment-provider fees
  • Differences between the purchase date and refund date
  1. EXCHANGES

Exchanges are subject to product availability and prior approval by BOMBERG.

A replacement product will normally be shipped only after:

  • The original product has been returned
  • The return has been inspected
  • The return has been approved
  • Any applicable price difference has been settled

If the replacement product is more expensive, the customer must pay the difference before shipment.

If it is less expensive, the applicable difference will be refunded to the original payment method.

BOMBERG cannot guarantee that a requested replacement model will remain available while the return is in transit.

  1. PREORDERS

Preorder products may be cancelled for a full refund before they are shipped.

Once a preorder has been dispatched, the standard return procedure applies.

Production, availability and delivery dates communicated for preorder products are estimates and may change due to manufacturing, quality-control, component availability or logistical circumstances.

  1. PROMOTIONAL OFFERS, SETS AND BUNDLES

Where an order includes a promotional discount, bundle, free strap, bracelet, chain, medallion, gift or other complimentary item, all related items must be returned together.

If the customer returns only part of a set or promotional order, BOMBERG may recalculate the order price based on the items retained.

Where permitted by law, the value of any missing promotional item may be deducted from the refund.

  1. GIFTS

A gift may be returned in accordance with this policy, provided all return conditions are met.

The refund will be issued to the original purchaser and original payment method.

BOMBERG cannot refund the recipient of a gift directly unless this is technically possible and approved in writing.

  1. PERSONALIZED OR CUSTOMIZED PRODUCTS

Products that have been personalized, engraved, specially manufactured or modified according to the customer’s instructions may not be eligible for return, except where:

  • The product is defective
  • The personalization does not match the approved instructions
  • The wrong product was supplied
  • Applicable law requires otherwise
  1. PRODUCTS NOT ELIGIBLE FOR A STANDARD RETURN

Subject to mandatory applicable law, BOMBERG may refuse a standard change-of-mind return for:

  • Products returned outside the applicable return period
  • Worn or damaged products
  • Altered or personalized products
  • Products missing essential accessories or components
  • Products with removed serial numbers
  • Products purchased from unauthorized third parties
  • Products not originally sold by BOMBERG
  • Gift cards
  • Items clearly identified as non-returnable or final sale where legally permitted
  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a product arrives damaged, appears defective or does not correspond to the order, the customer should contact BOMBERG as soon as possible, preferably within 48 hours.

The customer should provide:

  • The order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the external and internal packaging
  • Photographs of the shipping label
  • A video where this helps demonstrate the issue

The customer must retain all packaging until BOMBERG and the carrier have completed their review.

Where the issue is confirmed, BOMBERG will provide an appropriate remedy, which may include:

  • Repair
  • Replacement
  • Exchange
  • Full or partial refund

The appropriate remedy will depend on the circumstances, product availability and applicable law.

  1. WARRANTY CLAIMS

The return period for a change of mind is separate from the BOMBERG warranty.

A product that develops a manufacturing or functional defect after the return period may be eligible for warranty service.

The warranty does not generally cover:

  • Normal wear
  • Scratches
  • Accidental damage
  • Impacts or falls
  • Misuse
  • Unauthorized modifications
  • Damage caused by incorrect handling
  • Strap wear
  • Water damage resulting from improper crown or pusher use
  • Damage caused by an unauthorized repair

Warranty claims are assessed separately according to the warranty terms and the condition of the product.

  1. REFUSED OR UNCLAIMED PARCELS

Refusing delivery or failing to collect a parcel does not automatically constitute an authorized return.

Where a parcel is refused, abandoned, left unclaimed or returned because the customer failed to provide required customs information, BOMBERG may deduct costs directly resulting from the failed delivery, where permitted by applicable law.

These costs may include:

  • Original shipping charges
  • Return transportation charges
  • Customs duties and taxes
  • Carrier storage fees
  • Customs-clearance fees
  • Administrative charges

Customers should contact BOMBERG before refusing a parcel.

  1. UNAUTHORIZED RETURNS

Products sent to BOMBERG without prior authorization may be delayed, refused or returned to the sender.

BOMBERG is not responsible for customs fees, loss, damage or transportation costs resulting from an unauthorized return.

  1. RETURN ABUSE AND FRAUD

BOMBERG reserves the right to refuse or restrict returns where there is reasonable evidence of:

  • Fraud
  • Repeated abusive return behavior
  • Product substitution
  • Serial-number manipulation
  • Return of a different product
  • Intentional damage
  • False delivery or defect claims
  • Misuse of promotional offers
  • Chargeback abuse

This does not affect the customer’s mandatory legal rights.

  1. CHARGEBACKS AND PAYMENT DISPUTES

Customers are encouraged to contact BOMBERG before initiating a chargeback or payment dispute.

BOMBERG will make every reasonable effort to resolve legitimate concerns directly and promptly.

Where a chargeback has already been initiated, BOMBERG may suspend the return or refund process until the payment provider has completed its review.

  1. STATUTORY RIGHTS

Nothing in this policy excludes, restricts or replaces any mandatory rights available to consumers under applicable law.

Where a provision of this policy conflicts with mandatory consumer law, the mandatory legal provision will prevail.

  1. CONTACT

To request a return, exchange or refund, please contact:

Email: eshop@bomberg.ch

Web chat: available through the official BOMBERG website

Please include the order number in all communications to allow the BOMBERG team to assist efficiently.